Meet Ron, he’s a rock star senior support engineer at Tricerat who has a serious desk tchotchke collection. After working with Tricerat for more than four years, he’s earned his senior role and works every day to better our product experience. Read more to see which knick-knack is Ron’s favorite, and why family holidays always feel like work.
My responsibilities at Tricerat…
- Internal and external product training
- Product demos
- Product support
- Do’ing (I like getting things done)
Three objects on my desk…
- A remote control helicopter
- A foosball table
- A portrait of Cosmo Kramer. This was the first thing I put up in my workspace, our CEO John loved it.
The first device I reach for in the morning…
My computer, I start working almost immediately.
After arriving at Tricerat in the morning, my first stop is…
My desk, my home base—I don't like coffee. I prefer diving straight into problem solving.
How long have you worked for Tricerat?
I have been with the company for four and a half years.
I leave work each day knowing I have …
Provided exceptional service to my customers. I enjoy the variety that this sort of job has to offer; every day at Tricerat is different.
Any industry hazards?
People assume I work in technology based on my appearance. Family holidays and social outings tend to turn into support sessions for my friends and family who think I can fix their computers. Have you tried turning it on?